My experience carries over more than 9 year in different Organizations. I have been involved in Sales & Marketing, and Human Resource Management Professional,sales enhancement, promotional activities and customer relationship management with an extensive and successful career record in driving smooth Projects with leadership, team management andproject management skills offering around with an extended expertise in managing complete project, operations, administration and human resources responsibilities.
A self-starter with entrepreneurialmanagement skills, I have qualitative experience in sales, marketing and business development in Pakistan. An excellent planner with proven abilities in accelerating growth, generating customer loyalty levels and serving Retail and corporate sector customers effectively.
Drive sales and distribution of the company products and manage allocated region
Responsible to deliver sales, distribution and display targets.
Implement brands, promotion and other plans in the region.
Effective coverage of all routes and random tours of different fabricators.
Monitor distributor loop (inventory management as per terms).
Distribution of products and on-job training of distributor̢۪s staff.
B2B Dealing and B2C Dealin.
Database management of fabricators and customers
Keep submitting activity and results reports, such as daily call reports, weekly work plans, and monthly analyses to the higher management.
Direct all operations, policies, and objectives to maximize productivity and returns
Analyze complex scenarios and use creative problem-solving to turn challenges into profitable opportunities
Customer Relationship Management
Interview, appoint, and assign responsibilities and timings
Monitor cost-effectiveness of operations and personnel using quantitative data, offering feedback and making cuts where necessary
Coordinate and approve budgets for product development, marketing, overhead, and growth.
Regular follow up new and existing staff on their day to day requirements
Handling visa, immigration, issuance and Emirates ID procedures Labour Department
Managing salaries and incentives on monthly basis with Admin/HR Manager
Attend weekly sales meeting and training session provided by the company
Providing prompt services to clients for developing and renewal business services
Setting up new businesses for our Clients by providing local sponsor
Providing full business set up services
Managing all the record relevant to our client companies
Helping clients to communicate effectively with sponsor and Govt. Departments
Providing administrative support to the PR Department
Develop and maintain good Customer Relationship Management
Monitoring admin support services; caretakers, reception staff, cafeteria, security guards, projector staff and electricians
Develop and maintain good Customer Relationship Management
Handling all visitors for group Package to achieve the monthly target assigned by Management
Preparation of Revenue reports on weekly & monthly basis
Developing customer services & ensure good & smooth environment for guests & members
Resolving issues of customers regarding all aspects of services
Streaming daily activities, making comprehensive report, submitting it to Managing director
Managing staff, preparing work schedules and assigning specific duties
• Ensure & check office equipment for use by staff e.g. Stationary etc
• Ensuring availability of adequate lighting, water, internet, etc
• Type official correspondence
• Maintain the discipline of Administrative staff
• Follow up of operating rules and policies
• Handling inbound calls of customers
• Distribute mail and interoffice memorandum
• Responsible for administration and reconciliation of petty cash fund
• Clearing the concepts of customers regarding products / services
• Trained the new customer relation officers on Injury Claims Campaign